PRIVACY NOTICE Rizo GO and Rizo Driver

Our mobile and web application (hereinafter both referred to as “apps”) allows individuals and businesses to order transportation and delivery services.

Rizo application Go and Rizo Driver has an office in Uzbekistan and was developed by the IT company OOO "RIZO HOLDING", whose office is located in Tashkent.

 

1. HOW TO CONTACT US?

1. You can contact us regarding data protection issues via our technical support service

2. Once you log in to our mobile app, you can contact our technical support team. Your login allows us to identify you.

 

2. WHO PROCESSES YOUR PERSONAL DATA?

1. Your personal data is processed by the company providing this service in your country:

Application	Country	Company	Address
Rizo Go and Rizo Driver	Uzbekistan	RIZO HOLDING LLC	12 Zulfiyaxonim street, 100128, Republic of Uzbekistan, Tashkent city

These companies act as "controllers" under applicable law and determine the purposes and means of processing personal data.

Our app uses a single identification tool. Once registered, you can use our app in any country we operate in. Your personal data will not be shared with our other apps until you start using them.

 

3. WHAT PERSONAL DATA IS PROCESSED, HOW AND WHY?

1. Categories of data we process, their source and purposes of processing:

Source	Data	Goals
You provide us directly with:	Name Phone number	Identifying you as our user and communicating with you regarding your order
	Addresses	To display services or products available for order, purchase and delivery in your area, and to process and fulfill your order
		Customer Reviews	To process and fulfill your order in accordance with your wishes
		Bank details	To pay for an order (this data is not currently being processed)
		Email	To send information about your orders and marketing communications if you allow it
		Fillable forms	To provide you with feedback and special offers, process requests you submit to our support service, enable your participation in marketing competitions or any other activities you choose
Sent via your device and app	IP address; device identifier, type and model; mobile operating system; browser or mobile application information	To ensure secure access to your account and our IT systems
Created during interaction with the application	Time required to complete an order; most frequently ordered services and products; number of screens interacting with our app; average order value	To improve the application and user experience, provide compatible features, change the application interface, expand the customer base, improve our marketing and business strategy, and prevent unauthorized orders
Sent by the authentication tool you use in applications provided by our group of companies	Addresses you searched for and visited	To improve the interaction with the application and the user, as well as to suggest orders or delivery addresses
Transmitted by our marketing agencies	Source ID or advertising link for downloading or using applications	To understand how successful an advertising campaign is
You send a request to support via social networks	Entered voluntarily on your part; we can request it at our discretion	To solve problems related to our applications
Created when you communicate with customer service, drivers, couriers or suppliers through the app	Call recording	To resolve disputes and lawsuits, control the quality of services provided

2. The information you provide to us directly is necessary for the proper functioning of the application. Without this information, it is impossible to order, pay or use other functions.

3. Data obtained through the authentication tool you use in the application provided by members of our group of companies or as a result of interaction with the application provided by our marketing agencies is used to ensure the legitimate interest in respecting your rights.

4. We may ask for your consent to use your data to enable your participation in marketing competitions or any other events.

In any case, you will be informed about the data collection and the purpose of collection. You can contact us and revoke your consent at any time.

You have the right to refuse such consent, and this will not affect your ability to use our applications.

5. In exceptional cases , such as a medical emergency or a pandemic, we may process your information to protect your or a third party's vital interests in connection with important public interests or in the interests of public health.

6. We use automated data processing in our fraud protection systems, which automatically detect your activity in the application and block certain functions or ordering options. This is done to promptly protect your account and our financial interests, as well as the financial interests of our partners and third parties when concluding an agreement between you and us.

If you believe our systems have made an error, please contact us.

7. We will continue to process your data until the purposes of its processing are achieved. We will continue to process your data if such practice is required by law or if it is necessary to protect our rights and interests, as well as the rights and interests of third parties.

For example, order information is stored until the required limitation period has expired.

8. Telephone conversations with our support service, as well as with drivers, couriers or suppliers, are recorded if they were conducted using the contact information specified in the application or in the application.

Recordings may be used in the context of disputes and legal claims, as well as for quality control of services provided.

Recordings of customer conversations with the driver, courier or supplier are stored for 30 days, and recordings of conversations with the support service - for 3 months. Only our authorized employees have access to them.

 

4. IS YOUR PERSONAL DATA TRANSFERRED?

1. Your personal data is transferred only to the following parties:

• (a) Those who directly contribute to the provision of services in the application:

Our partners who are involved in receiving and processing your order and provide software solutions for the same purposes; affiliates who provide authentication tools and data centers; and companies that help us with customer support.

• (b) The following persons have the right to receive your information in accordance with the law:

For example, law enforcement agencies, if they have the right to do so.

• (c) The following will help us improve our application:

Advertising or device identifiers may be shared with companies that provide advertising or analytics services to us. Information about technical errors that occur when using our services is shared with affiliates involved in the development of our applications.

2. The parties to whom we transfer your data may be located in different countries.

Some of these countries may not have the same level of protection for data subjects or information as the country where the application is provided. In these cases, we take the necessary precautions to ensure that your rights are respected and your personal data is protected during and after the transfer. Such procedures include (1) obligations under data protection agreements based on the clauses of the standard data transfer agreement concluded by the relevant authorities and/or (2) additional contractual obligations based on our assessment of the local law of the country to which your data is transferred and/or (3) registration or transfer authorization from the data protection authority.

 

5. HOW CAN YOU PROTECT YOUR RIGHTS?

1. Access permission

You can always access your personal information. After logging into the app using the authentication tool, you will have access to your order history (account and banking information). If you use a username (login) and password for authentication, you can get a copy of all your data. Also, if you add a username (login) and password to your account, then you can use this link to log in using your phone number, first name and last name. To do this, click on the menu (upper left corner of the app) - your name - phone number, then follow the instructions on the screen.

2. Correction

You can set up your personal information in the app after logging in to the app using the authentication tool. If you are unable to correct the data in the app, please contact support.

3. Removal

Once you've logged into the app and added your username (login) and password to your account, you can use the authentication tool to remove your personal information from the app (or delete your account altogether).

If you are using older versions of our authentication tool (phone number only), please send us a request to delete all your personal data via the app. To do this, click on the menu (upper left corner of the app) - support and select the request topic.

We must retain certain data, including data that must be retained by law or to protect our interests, especially for legal matters, after you delete it from the app. The ability to delete data may be limited by laws or regulations regarding freedom of speech and information.

4. Restriction of processing

You have the right to restrict the processing of your personal data in certain circumstances. For example, if you want to correct your personal data, you can submit a support request to restrict the processing of your data until the data is corrected. Please contact our support team to start the process.

5. Objection

If you believe that the processing of your personal data violates your rights, you have the right to object to this. Please note that the right to object can only be used if we process your information for our legitimate interests.

6. Complaints

We are always ready to consider your complaints and suggestions. You can send them to our support service.

In addition, if you believe that your rights have been violated, you can file a complaint with the relevant supervisory authority.

7. Customer support

You can contact our support team through our apps.

 

6. HOW ARE CHANGES MADE TO THIS DOCUMENT?

1. If there are changes to this Privacy Notice that significantly affect your rights, we may notify you by any available means ( push notifications in the application, SMS or email).

For example, if we add new categories of processed data or new purposes of data processing. You will be notified before any such changes take effect.

Publication date: 21.04.2025

Terms of Use of Rizo Go and Rizo Driver “Delivery”

1. General Provisions

1.1. These Terms (hereinafter referred to as the “Terms”) constitute an offer from RIZO HOLDING Limited Liability Company (hereinafter referred to as “RIZO HOLDING”) to an Internet user (hereinafter referred to as the “User”) to use the “Rizo Go and Rizo Driver “Delivery”” service (hereinafter referred to as the “Service”).

1.2. By starting to use the Service / its individual functions, the User is deemed to have accepted these Terms, as well as the terms of the Regulatory Documents in full, without any reservations or exceptions. If the User disagrees with any of the provisions of the Terms and (or) Regulatory Documents, the User has no right to use the Service.

1.3. RIZO HOLDING LLC has the right to change the provisions of the Terms at any time without notifying the User. The current version of these Terms is posted at: link.

1.4. The User must stop using the Service if he/she does not agree with the amendments to the Terms. If the User continues to use the Service, this is considered as his/her express consent to the new terms.

1.5. The Service provides the User with the opportunity to post information about the User's potential demand for delivery services free of charge, as well as the opportunity to familiarize themselves with information about the offers of organizations providing services in the specified areas and search for such offers according to the parameters specified by the User. All currently existing functions of the Service, as well as any development of them and (or) addition of new ones, are the subject of these Terms.

1.6. Depending on the User's region, all or some functions of the Service may be unavailable or limited. Functions are considered unavailable (limited) for a User from a certain region if such a User cannot use them explicitly. The use of any technical or software methods to circumvent these restrictions is prohibited. The provisions of these Terms governing the functions of the Service unavailable (limited) for the User shall apply until such functions become explicitly available to the User. Information on the availability of the Service functions in a certain region is provided to the User upon their request sent to RIZO HOLDING.

1.7. To avoid ambiguity, RIZO HOLDING LLC does not provide delivery services. No provision of these Terms shall be interpreted in a way that implies the provision of delivery services by RIZO HOLDING LLC. Partners are not an agent or subcontractor of RIZO HOLDING LLC. Delivery services are carried out exclusively by third-party suppliers who provide them as individual, independent service providers, on their own behalf and at their own expense and are required to have all necessary licenses and permits, as well as comply with all other requirements. The Service is intended for the User to place an order and directly engage a third-party partner. RIZO HOLDING LLC bears no responsibility for third-party partners or the services they provide, and no responsibility to the User or any other person.

1.8. All negotiations that the User conducts with the support service and partners of the Service may be recorded for the purpose of quality control and service improvement.

1.9. By using the Service, the User gives their consent to receive messages of an advertising nature.

1.10. "RIZO HOLDING" reserves the right to temporarily or permanently restrict the User's access without any explanation, including in the event of a violation of these Terms, receipt of an order from an authorized body, causing damage to RIZO HOLDING LLC or third parties (as well as to prevent such actions), creating a danger to other persons, protecting the rights and legitimate interests of "RIZO HOLDING" and third parties, receiving repeated complaints about the actions of the User or persons in relation to whom the User posts information about potential demand for delivery services or other services through the Service, as well as taking any other measures in relation to the User to comply with the law or protect the rights and legitimate interests of third parties.

2. Using the Service. Individual Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use.

2.2. Information about delivery services is provided by the Service partners. To obtain more detailed information about the services offered, the User can contact the Service partners or provide their contact information using the Service functions to the Service partners for independent communication with the User and provision of information about the services offered.

2.3. RIZO HOLDING LLC is not responsible for the content and (or) relevance of the information provided by the Service partners, including information about the cost of the partners' services, as well as their availability at the moment. The User interacts with the partners on the issues of purchasing services independently (without the participation of RIZO HOLDING) in accordance with the rules for the provision of services adopted by the partners. RIZO HOLDING LLC is not responsible for financial and any other transactions performed by the User and partners, as well as for any consequences of the User purchasing the partners' services.

2.4. The User may have access to the functions of evaluating the services of the Service partners, as well as posting comments/reviews about the Service or the services of the Service partners. User ratings and reviews are posted in the mobile application. "RIZO HOLDING" reserves the right to refuse to post any ratings/comments/reviews, as well as to delete/block ratings/comments/reviews posted by the User at any time at its own discretion and without giving reasons. 2.5. Information on current minimum tariffs is posted in the Rizo Go and Rizo Driver mobile applications. Tariffs can be set by the Service Partners independently using the corresponding option of the Service. Partners have the right to reject the User-passenger request and refuse transportation by indicating the reason for the refusal/rejection in the corresponding section of the mobile offer or in the form of a comment. At the discretion of the Partner, as well as during periods of increased demand for taxi services (including pre-holiday days, days of mass events, deteriorating weather conditions and in other cases), the maximum tariffs of the Service may be increased at the discretion of the Partner.

2.6. The Service Partner charges a fee for the User's refusal to use the order delivery service, if such refusal occurred after the courier's arrival at the location designated by the User. The amount of such commission is calculated and set by the Service for the period of time from the moment of the courier's actual arrival at the order pickup location or from the moment of arrival specified in the information provided to the User by the service provider in relation to the order delivery service ordered by the User/Users (depending on which occurred later), until the moment the User refuses to receive the service. The User refuses the service by sending a corresponding notice to the provider via the Service. To pay for the delivery service, the User selects "Sender" or "Recipient" in the corresponding Service option, respectively. The User is deemed to have refused the service if he/she has not handed over the cargo for delivery to the pick-up location within 10 (ten) minutes from the actual arrival of the courier.

2.7. The User gives RIZO HOLDING LLC consent to the processing of the personal information (including personal data) of the RIZO HOLDING User, to the transfer of the User's personal information by RIZO HOLDING to its partners, as well as to the processing of the personal information by RIZO HOLDING partners for the purpose of providing the User with services within the Service. When the User uses the Service, the User's personal information is transferred for processing on the terms and for the purposes specified in the Privacy Policy, available for review at: (link).

2.8. The courier's arrival time at the pick-up location specified by the User in the Order is approximate and may change depending on the traffic situation and other external factors.

2.9. The User is responsible for the contents of objects transferred for delivery to partners and couriers, and undertakes not to transfer the following for delivery:

• combat hand-held firearms, civilian and service weapons, ammunition, spare parts and components for them, sport bows and crossbows, weapons designed to give light, smoke and sound signals, electric weapons, electroshock devices and spark gaps, cold bladed weapons, flails, brass knuckles, shurikens, boomerangs and other adapted objects of striking-crushing, throwing, piercing-cutting action with the exception of sports equipment, special dual-use technical means and components for them, fireworks, signal flares and ammunition;

• narcotic drugs, psychotropic substances, precursors and their analogues;

• nuclear materials, radioactive, potent, caustic, explosive and flammable substances, blasting agents, pyrotechnic substances and products using them, and other dangerous substances;

• poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;

• national currency and foreign currency;

• printed publications, visual materials, film, photo, audio, and video materials containing propaganda or agitation for violent change of the constitutional order, undermining state security, war, social, racial, national, religious, class and tribal superiority, cruelty, violence and pornography;

• perishable products without special packaging;

• items and substances that, by their nature or due to packaging, may pose a danger to people, contaminate or spoil (damage) other goods, surrounding people or objects;

• animals and plants, biological materials;

• items requiring specially equipped vehicles for transportation, including food products;

• liquids in open containers;

• small items;

• fragile items without special packaging;

• any other items the distribution of which is prohibited or restricted in the country where the delivery service is provided.

Partners of "RIZO HOLDING" may establish other restrictions on items for delivery.

The User is aware and confirms that in case of non-compliance with the above requirements for items transferred for delivery, he/she shall bear sole responsibility and all negative consequences that may occur in the process of providing delivery services by partners of "RIZO HOLDING". At the same time, the partner of "RIZO HOLDING" has the right to refuse the User in providing the delivery service if the partner of "RIZO HOLDING"/representatives of the partner of "RIZO HOLDING" discover items that cannot be delivered, including those that cannot be delivered according to the internal rules and requirements of the Service Partners.

2.10. The Partner or its Representative accepts cargo for delivery in accordance with the number of packages, provided that the cargo packaging is acceptable, without checking the contents by the Partner or its Representative.

2.11. The User agrees that the cargo is considered delivered to the recipient provided that its packaging is intact (there are no signs of opening the packaging, damage to the packaging or other characteristic signs of physical impact).

3. Payment for delivery services or other services

3.1. Payment for the delivery service provided to the User in accordance with the information posted by him using the Service about the potential demand for the relevant service can be made by the User:

3.1.1. Directly to the driver in cash or by transfer using payment services (PAYME, etc.). The specified type of payment is made without the participation of RIZO HOLDING, and is not involved in mutual settlements, and this does not entail any liability for RIZO HOLDING for this process.

The use of external services specified in this document is governed by the rules of these external services. RIZO HOLDING is not responsible for the user's use of such external services and does not guarantee the correct and safe operation of such external services.

3.2. By accepting these Terms, the User provides his/her unambiguous consent that RIZO HOLDING LLC has the right, on behalf of and on behalf of the Partner, to deliver to the User a receipt for payment for delivery services via SMS message, which contains a link to the receipt and which will be delivered to the phone number previously provided to RIZO HOLDING LLC by the User during registration.

4. Additional terms.

4.1. RIZO HOLDING taxi is not responsible for accidents that occur during the provision of services using the Service, and the driver is responsible for all consequences of an accident. If RIZO HOLDING incurs losses in connection with an accident, the driver is obliged to compensate the service for them, and RIZO HOLDING has the right to disconnect the driver if the losses are not compensated.

4.2. «RIZO HOLDING» monitors the number of hours the driver works in the service. The maximum number of hours the driver works should not exceed 16 hours per day. If the maximum number of hours of work in the service is reached, «RIZO HOLDING» automatically blocks the driver's account in the service for 5 hours.

5. «RIZO HOLDING» details

RIZO HOLDING LLC

Address: Tashkent, Yakkasaray district, Bakhodir street, home-44A

Phone: 998781138033

TIN 311 109 687

To contact us, please use the RIZO HOLDING functionality

Effective date: 21.04.2025

Terms of Use of the RIZO Go and RIZO Driver Services

1. General Provisions

1.1. These Terms (hereinafter referred to as the "Terms") constitute an offer from RIZO HOLDING LLC (hereinafter referred to as "RIZO HOLDING") to an Internet user (hereinafter referred to as the "User") to use the RIZO Go and RIZO Driver services (hereinafter referred to as the "Service").

Passenger transportation services are provided to the User by Partners. For the purposes of these Terms, Partners are understood to be individuals and legal entities that have the appropriate licenses for passenger transportation.

1.2. The User's use of the Service is governed by these Terms and the Privacy Policy (link )

(hereinafter referred to as the "Governing Documents").

1.3. By starting to use the Service / its individual functions, the User is deemed to have accepted these Terms and the terms of the Governing Documents in full, without any reservations or exceptions. If the User disagrees with any of the provisions of the Terms and (or) Regulatory Documents, the User has no right to use the Service.

1.4. RIZO HOLDING has the right to change the provisions of these Terms at any time without notifying the User. The current version of these Terms is available at: link. The risk of not familiarizing yourself with the new version of the Terms and Regulatory Documents is borne by the User; continued use of the Service after changes to the Terms or Regulatory Documents is considered consent to their new version.

1.5. If RIZO HOLDING has made changes to these Terms in the manner provided for in paragraph 1.4. of these Terms, with which the User does not agree, the User is obliged to stop using the Service.

1.6. The Service offers the User a free opportunity to post information about the User's potential demand for passenger and baggage transportation services, as well as the opportunity to review information about offers from organizations and other persons providing services in the specified area, and search for such offers based on the parameters specified by the User. All currently existing functions of the Service, as well as any development thereof and/or addition of new functions, are the subject of these Terms. RIZO HOLDING has the right to change these Terms at any time.

1.7. Depending on the User's region, all or some functions of the Service may be unavailable or limited. Functions are considered unavailable (limited) for a User from a certain region if such a User cannot use them explicitly. The use of any technical or software methods to circumvent these restrictions is prohibited. The provisions of these Terms governing the functions of the Service unavailable (limited) for the User shall not apply until such functions become explicitly available to the User.

1.8. RIZO HOLDING does not provide passenger and baggage transportation services or information and dispatch service services.

1.9. All negotiations that the User conducts with the support service and drivers of the Service partners may be recorded for the purpose of quality control and service improvement.

1.10. By using the Service, the User agrees to receive advertising messages.

2. Using the Service. Individual functions of the Service

2.1. The Service is provided to the User for personal non-commercial use.

2.2. Information about passenger and baggage transportation services (hereinafter referred to as the "Information") is provided by the Service partners. The list of partners is available at. For more detailed information on the services offered (including information on the availability of a Wi-Fi hotspot in a taxi, photo/video recording in a taxi by partners, or other information), the User may contact either the Service partners or provide their contact information using the functionality of the Service, which can be used by the Service partners to independently contact the User and provide them with information on the services offered.

2.3. RIZO HOLDING is not responsible for the content and (or) relevance of the information provided by the Service partners, including information on the cost of the partners' services, as well as their availability at the moment. The User's interaction with partners on the purchase of services is carried out by the User independently (without the participation of RIZO HOLDING) in accordance with the rules for the provision of services adopted by the partners. RIZO HOLDING is not responsible for financial and any other transactions performed by the User and partners, as well as for any consequences of the User's purchase of the partners' services.

2.4. The User may have access to the functions of evaluating the services of the Service partners, as well as posting comments/reviews about the Service and (or) the services of the Service partners. User ratings and reviews are posted in the mobile application. RIZO HOLDING reserves the right to refuse to post any ratings/reviews, as well as to delete/block a rating/review posted by the User at any time at its own discretion and without giving reasons.

2.5. RIZO HOLDING reserves the right, at its own discretion, to restrict the User's access to the Service (or to certain functions of the Service, if technologically possible) using his account or completely block the User's account in case of repeated violation of these Terms, or apply other measures to the User in order to comply with the requirements of the law or the rights and legitimate interests of third parties.

2.6. Information on current minimum tariffs is posted in the Rizo Go and Rizo Driver mobile applications. Tariffs can be set by the Service Partners independently using the corresponding option of the Service. Partners have the right to reject the User-passenger request and refuse transportation by indicating the reason for the refusal/rejection in the relevant section of the mobile offer or as a comment. At the discretion of the Partner, as well as during periods of increased demand for taxi services (including pre-holiday days, days of mass events, deteriorating weather conditions and in other cases), the maximum tariffs of the Service may be increased at the discretion of the Partner.

2.7. Passenger transportation services at the tariffs "STANDARD", "COMFORT", "BUSINESS" are carried out by different classes of cars. The assignment of a car to a particular class is carried out automatically based on the data on the characteristics of the car provided by the partners of the Service.

2.8. In the event of the User's refusal of transport services, which occurred after the arrival of the car at the pick-up location specified by the User, the partner (driver) may charge a commission for cancellation of the order. The amount of such commission is calculated and established by the Service for the period from the moment of actual arrival of the car to the pick-up location or from the moment specified in the information message sent to the User by the partner, from the moment of arrival of the car to the pick-up location (depending on which happened later) until the moment of the User's refusal of transport services. The User refuses transport services by sending an information message to the partner through the Service. Unless otherwise provided by the rules of the relevant partner or the agreement between the User and the partner's representative (driver), it is considered that the User has refused transport services if the User has not boarded the car that has arrived to the pick-up location specified by the User within 10 (ten) minutes.

2.8.1 when using the service, the user agrees that RIZO HOLDING processes the user's personal information (including the user's personal data), transfers the user's personal information to RIZO HOLDING partners and processes the user's personal information by RIZO HOLDING partners in order to provide services to the user. User within the service. When using the service, the user's personal data is transferred for processing under the terms and for the purposes specified in the Privacy Policy, which can be found at: link.

2.9. When executing requests, the route of the trip is determined based on the Service algorithms or at the discretion of the driver;

within the parameter, other additional service options may not be available.

partners may introduce additional restrictions, including restrictions on the dimensions of passenger cargo. If the user does not meet the specified requirements, partners have the right to refuse the user the trip.

3. Tariffs for passenger and cargo transportation

3.1. Payment for passenger services specified in the request placed using the service on the likely demand for the relevant service can be made by the user:

3.1.1. Directly or to the driver in cash or by transfer using payment services (PAYME, etc.). The specified type of payment is made without the participation of RIZO HOLDING, and is not involved in mutual settlements, and this does not bear any responsibility for RIZO HOLDING in this process.

By accepting these Terms, the User provides his/her unambiguous consent that RIZO HOLDING LLC has the right, on behalf of and at the direction of the Partner, to deliver to the User a receipt for payment of delivery services via an SMS message that contains a link to the receipt and which will be delivered to the phone number previously provided to RIZO HOLDING LLC by the User during registration.

The use of external services specified in this document is governed by the rules of these external services. RIZO HOLDING is not responsible for the user's use of such external services and does not guarantee the correct and safe operation of such external services.

3.2. RIZO HOLDING reserves the right at any time to request from the user the information that he/she has entered within the service, including confirmation and supporting documents in this regard (in particular, identity documents). Failure to provide this information may be equated on the part of RIZO HOLDING to providing false information and have the consequences provided for in paragraph 2.5 of these terms.

4. Additional terms

4.1. RIZO HOLDING is not responsible for accidents that occur during the provision of services using the Service, and the driver is responsible for all consequences of an accident. If RIZO HOLDING incurs losses in connection with an accident, the driver is obliged to compensate them to RIZO HOLDING, and RIZO HOLDING has the right to disconnect the driver if the losses are not compensated

4.2. RIZO HOLDING monitors the number of hours the driver works in the service. The maximum number of hours the driver works should not exceed 16 hours per day. In case of reaching the maximum number of hours of work in the service, RIZO HOLDING automatically blocks the driver's account in the service for 5 hours.

4.3. RIZO HOLDING is not liable to government agencies and any persons for the transportation, storage by the driver of the following items:

• combat hand-held firearms, civilian and service weapons, ammunition, spare parts and components for them, bows and sport crossbows, weapons designed to give light, smoke and sound signals, electric weapons, electroshock devices and spark gaps, cold bladed weapons, flails, brass knuckles, shurikens, boomerangs and other adapted objects of impact-crushing, throwing, piercing-cutting action with the exception of sports equipment, special technical means of dual use and components for them, fireworks, signal flares and ammunition;

• narcotic drugs, psychotropic substances, precursors and their analogues; • nuclear materials, radioactive, potent, corrosive, explosive and flammable substances, blasting agents, pyrotechnic substances and products using them, and other dangerous substances;

• poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;

• printed publications, graphic materials, film, photo, audio and video materials containing propaganda or agitation for violent change of the constitutional order, undermining the security of the state, war, social, racial, national, religious, class and tribal superiority, cruelty, violence and pornography;

• any other items, the distribution of which is prohibited or restricted in the Republic of Uzbekistan

5. RIZO HOLDING details

RIZO HOLDING LLC

Tashkent, Yakkasaray district, Bakhodir street, home-44A

Phone: 998781138033

TIN: 311 109 687

To contact us, please use the RIZO HOLDING functionality

Effective date: 21.04.2025

License Agreement for the Use of the RIZO GO and RIZO DRIVER Program for Mobile Devices

Please read the terms of the following license agreement before using the program.

Any use of the program by you means your full and unconditional acceptance of the terms of this license agreement.

If you do not accept the terms of the license agreement in full, you have no right to use the program for any purpose.

Terms Used in This Agreement

RIZO HOLDING - Limited Liability Company "RIZO HOLDING", a legal entity created under the laws of the Republic of Uzbekistan, located at the address: Republic of Uzbekistan, Tashkent, Shaykhantakhur district, Zulfiyakhanim street, house 12A.

User - an individual using the mobile application "RIZO GO and RIZO DRIVER" and who has entered into an agreement with RIZO HOLDING by acceptance.

The RIZO GO and RIZO DRIVER program is software for mobile electronic devices that allows Users (passengers) to place requests for trips/delivery of goods on intercity routes on the territory of the Republic of Uzbekistan, and also allows Users (Partners, drivers) to accept/reject these requests; the current version of which is posted by the copyright holder in the Internet service AppStore and Google Play, available in the public information and telecommunications network "Internet" at the network addresses: itunes.apple.com and play.google.com, respectively. The mobile application, among other things, is an information system, the operator of which is RIZO HOLDING. The exclusive right to the program belongs to RIZO HOLDING by virtue of the fact of creation. System requirements for installing the mobile application: iOS and Android.

User authorization - implementation of a set of actions in the Mobile Application, as defined by this Agreement, in order to identify the registered User for subsequent use of the functionality of the Mobile Application. Support Service – RIZO HOLDING service providing twenty-four hours a day, seven days a week, 7 days a week, without days off and holidays, advisory support to Users, as well as assistance to Users and their information during the use of the Program.

Support and consulting are provided when the User contacts the Support Service by phone or by e-mail rizo.holding@gmail.com, as well as in the support service in the Program.

Device – the User’s mobile electronic device (smartphone, mobile phone) connected to the public information and telecommunications network Internet, running on the iOS or Android operating system, on which the Mobile Application is installed.

1. General Provisions

1.1. This License Agreement (“License”) sets forth the terms of use of the program (mobile application) RIZO GO and RIZO DRIVER for mobile devices (“Program”) and is concluded between any person using the Program (“User”) and RIZO HOLDING LLC (“Copyright Holder”).

1.2. By copying the Program, installing it on your mobile device or using the Program in any way, the User expresses their full and unconditional agreement with all the terms of the License.

1.3. Use of the Program is permitted only under the terms of this License. If the User does not accept the terms of the License in full, the User has no right to use the Program for any purposes. Use of the Program in violation (failure to comply) with any of the terms of the License is prohibited.

1.4. Use of the Program by the User under the terms of this License for personal non-commercial purposes is free of charge. Use of the Program under terms and in ways not provided for by this License is possible only on the basis of a separate agreement with the Copyright Holder.

1.5. By using the Program, you agree that the following documents are an integral part of this License for the Program:

The specified documents (including any parts thereof) may be changed by the Copyright Holder without any special notice. New versions of documents come into force from the moment of their publication, unless otherwise provided by the version of the document itself.

2. Rights to the Program

2.1. The right to distribute the Program on the territory of the Republic of Uzbekistan belongs to the Copyright Holder.

3. License

3.1. The Copyright Holder grants the User, free of charge, under the terms of a simple (non-exclusive) license, a non-transferable right to use the Program in countries around the world in the following ways:

– Terms of Use of the RIZO GO and RIZO DRIVER services available at: link,

– Privacy Policy available at: link.

– Terms of Use of the “RIZO GO and RIZO DRIVER “Delivery”” service, posted at: link.

3.1.1. Use the Program for its intended purpose, for which purpose copy and install (reproduce) it on the User’s mobile device(s). The User has the right to install the Program on an unlimited number of mobile devices;

3.1.2. Reproduce and distribute the Program for non-commercial purposes (free of charge).

3.2. The Program must be used (including distributed) under the name: RIZO-GO. The User has no right to change and/or delete the name of the Program, the copyright sign or other references to the Copyright Holder.

3.3. In order to fully use the Program, the User must log in to the Program using a mobile phone number and a password received after entering the phone number in the appropriate window in the Program interface.

3.4. After authorization on the authorization screen, the User has the right to use the Program subject to compliance with this Agreement.

3.5. The person authorized on the authorization screen is considered the proper owner of the Program, access to use and management of which was obtained as a result of such authorization. The login and password are used for authorization in the Program. Multiple incorrect entries of such data may lead to temporary blocking of the Program. Unless the User proves otherwise, any actions performed using his mobile device are considered to be performed by the corresponding User. In the event of unauthorized access to his mobile device, the User is obliged to immediately notify the Copyright Holder about it.

3.6. If authorization is impossible due to an incorrectly entered mobile phone number or for other reasons, the User, in addition to fulfilling the conditions stipulated in the Agreement for independent access restoration, has the right to contact the Copyright Holder's support service. The methods for restoring access to the Program may be changed, canceled or supplemented by the Copyright Holder unilaterally.

3.7. The Copyright Holder makes commercially reasonable efforts to ensure the functioning of the Program around the clock, but does not guarantee the absence of interruptions due to technical malfunctions or maintenance. The Copyright Holder does not guarantee that the Program or any of its elements will function at any specific time in the future or that they will not stop working.

4. Limitations

4.1. With the exception of use in the volumes and in the ways expressly provided for by this License, the User has no right to modify, decompile, disassemble, decrypt or perform other actions with the object code of the Program with the purpose of obtaining information about the implementation of the algorithms used in the Program, create derivative works using the Program, or perform (permit to perform) other use of the Program, any components of the Program, maps and other images and other data stored by the Program on the User's mobile device, without the written consent of the Copyright Holder.

4.2. The User has no right to reproduce and distribute the Program for commercial purposes (including for a fee), including as part of collections of software products, without the written consent of the Copyright Holder.

4.3 The User has no right to distribute the Program in a form different from that in which he received it, without the written consent of the Copyright Holder.

4.4 Copying of the Program instructions, algorithms, the mechanism of its operation and its design is prohibited.

4.5. It is prohibited to access the Program in any way other than as specified in the instructions, i.e. to violate it, damage the working mechanisms, or perform actions that change the coding system.

5. Special Provisions

5.1. Some functions of the Program can only be performed with access to the Internet. The User independently obtains and pays for such access under the terms and at the rates of their telecom operator or Internet access provider.

5.2. The Program offers the User a free opportunity to post information about the User's potential demand for passenger and baggage transportation services, as well as the opportunity to familiarize themselves with information about offers from organizations providing services in this area, and search for such offers according to the parameters specified by the User.

5.3. Information available to the User within the framework of the Program (hereinafter referred to as the "Data") is provided by the Copyright Holder's partners. For more detailed information about the services offered (including information about the availability of a Wi-Fi hotspot in a taxi, photo/video shooting in a taxi by the Copyright Holder's partners, or other information), the User can contact the Copyright Holder's partners or provide their contact information using the functionality of the Program, which can be used by the Copyright Holder's partners to independently contact the User and provide them with information about the services offered.

5.4. The Copyright Holder shall not be liable for the content and (or) relevance of the information provided by partners, including information about the cost of the partners' services, as well as their availability at the moment.

5.5. The User's interaction with partners on the purchase of services is carried out by the User independently (without the participation of the Copyright Holder) in accordance with the rules for the provision of services adopted by the partners.

5.6. The Copyright Holder shall not be liable for financial and any other transactions performed by the User and partners, as well as for any consequences of the User's purchase of the partners' services.

5.7. The User agrees that the Copyright Holder may process the User's personal information (including personal data), transfer the User's personal data to the Copyright Holder's partners, and that the Copyright Holder's partners may process personal data for the purpose of providing services to the User within the framework of the Program. When the User uses the Program, his personal information is transferred to RIZO HOLDING LLC (address _______) for processing under the terms and for the purposes specified in the Privacy Policy of RIZO HOLDING LLC, available at: link.

5.8. The User is hereby notified, understands and agrees that the Program may collect anonymized statistical data on the use of the Program and automatically transfer this data to the Copyright Holder.

5.9. To register and use the Program, the User must provide the mobile phone number. When the User deletes the Program from the memory of the User's mobile device, the User's personal information received by RIZO HOLDING during authorization in the Program using the User's mobile phone number and the Program is stored in the Service for a period of 1 (one) year. When the Program is reinstalled on the device and registered using the same mobile phone number as an identifier, the User's personal information provided using the specified mobile phone number will be fully restored.

5.10. For the avoidance of doubt, RIZO HOLDING does not provide passenger and baggage transportation services or information and dispatch service services.

6. Liability under the License

6.1. The Copyright Holder provides the User with the Program, as well as any information contained in the Program on an "as is" basis without warranties of any kind. The Copyright Holder does not provide any guarantees regarding the error-free and uninterrupted operation of the Program or its individual components and/or functions, the conformity of the Program with specific purposes and/or functions, the conformity of the Program with specific purposes and expectations of the User, and does not provide any other guarantees that are not expressly stated in this Agreement.

6.2. The Copyright Holder shall not be liable for any direct or indirect consequences of any use or inability to use the Program (including Data) and (or) damage caused to the User and (or) third parties as a result of any use, non-use or inability to use the Program (including Data) or its individual components and (or) functions, including due to possible errors or failures in the operation of the Program, except in cases expressly provided for by law.

6.3. For failure to fulfill or improper fulfillment of its obligations under this Agreement, the Copyright Holder shall be liable in accordance with this Agreement, the current legislation of the Republic of Uzbekistan.

6.4. The Copyright Holder shall not be liable for personal data obtained from the User's personal profile or by other means due to the User's fault.

6.5. The Copyright Holder shall not be liable for the temporary inoperability of payment systems that ensure the acceptance and transfer of Users' payments, caused by reasons beyond the control of the Copyright Holder, as well as force majeure circumstances.

6.6. The Copyright Holder shall not be liable for the use of the Program from the User's Device by third parties, in connection with which all actions performed from the User's Device are considered to be the User's actions. If any person gains access to the Program under the User's Account and the ability to use it on behalf of the User, the User is obliged to immediately notify the Copyright Holder in writing (by e-mail) or by contacting the Support Service. Otherwise, all actions performed on behalf of the User using the Program will be regarded as actions performed directly by the User.

6.7. The Copyright Holder has the right to make changes to the program without notifying the user. The Copyright Holder is not responsible for the temporary inoperability of the program or any temporary errors that occur in the program. And also save the contacts in the User's phone for marketing purposes but do not transfer information about user contacts to third parties.

6.8. The actions of any third parties, as well as the actions of payment systems, telecom operators are not the actions of the Copyright Holder, and the Copyright Holder does not bear responsibility for them. The Copyright Holder is not liable for the violation of the terms of this Agreement if such violation is caused by force majeure circumstances, including, among others: actions and decisions of state authorities and / or local governments, fire, flood, earthquake, other natural disasters, lack of electricity and / or failures in the computer network, strikes, civil unrest, riots, any other circumstances that may affect the fulfillment of the terms of this Agreement by the Copyright Holder.

6.9. The Copyright Holder shall not be liable for failure to fulfill or improper fulfillment of its obligations if this is caused by the actions/inactions of the User that are beyond the control of the Copyright Holder, including as a result of erroneous actions/inactions of the User.

6.10. The Copyright Holder shall not participate in the relations between the User and the client (passenger)

6.11. The Copyright Holder shall not participate in monetary relations and mutual pricing agreements between the User and the client (passenger) and shall not be liable for the failure of the User/client (passenger) to fulfill the obligations assumed.

6.12. The User shall bear independent personal responsibility for the information that he/she posts, transmits and/or uses in the Program or with its help. In case of claims against the Copyright Holder for violation of third party rights, as well as upon receipt of relevant requests from authorized government agencies regarding violation of current legislation in connection with the placement, use, transfer of information by the User and/or in the event of relevant risks, the Copyright Holder has the right to delete the relevant information.

6.13. All questions and claims related to the use / inability to use the Program or Data, as well as a possible violation of the law and (or) the rights of third parties by the Program or Data, must be sent via the feedback form to rizo.holding@gmail.com

6.14. This License and all relationships related to the use of the Program are governed by the legislation of the Republic of Uzbekistan.

7. Updates / new versions of the Program

7.1. This License applies to all subsequent updates / new versions of the Program. By agreeing to install an update / new version of the Program, the User accepts the terms of this License for the corresponding updates / new versions of the Program, unless the update / new version of the Program is accompanied by another License Agreement.

8. Changes to the terms of this License

8.1. This license agreement may be changed by the Copyright Holder unilaterally. The User's notification of changes to the terms of this License is posted at link. The specified changes to the terms of the license agreement shall enter into force on the date of their Publication, unless otherwise specified in the relevant publication.

9. Details of the Copyright Holder

RIZO HOLDING Limited Liability Company

Address: Republic of Uzbekistan, Tashkent, Yakkasaray district, Bakhodir street, 44A home.

TIN 311 109 687

To contact us, please use the RIZO HOLDING functionality.

Effective date of the new version: 21.04.2025