Terms of Use of Rizo Go and Rizo Driver “Delivery”

1. General Provisions

1.1. These Terms (hereinafter referred to as the “Terms”) constitute an offer from RIZO HOLDING Limited Liability Company (hereinafter referred to as “RIZO HOLDING”) to an Internet user (hereinafter referred to as the “User”) to use the “Rizo Go and Rizo Driver “Delivery”” service (hereinafter referred to as the “Service”).

1.2. By starting to use the Service / its individual functions, the User is deemed to have accepted these Terms, as well as the terms of the Regulatory Documents in full, without any reservations or exceptions. If the User disagrees with any of the provisions of the Terms and (or) Regulatory Documents, the User has no right to use the Service.

1.3. RIZO HOLDING LLC has the right to change the provisions of the Terms at any time without notifying the User. The current version of these Terms is posted at: link.

1.4. The User must stop using the Service if he/she does not agree with the amendments to the Terms. If the User continues to use the Service, this is considered as his/her express consent to the new terms.

1.5. The Service provides the User with the opportunity to post information about the User's potential demand for delivery services free of charge, as well as the opportunity to familiarize themselves with information about the offers of organizations providing services in the specified areas and search for such offers according to the parameters specified by the User. All currently existing functions of the Service, as well as any development of them and (or) addition of new ones, are the subject of these Terms.

1.6. Depending on the User's region, all or some functions of the Service may be unavailable or limited. Functions are considered unavailable (limited) for a User from a certain region if such a User cannot use them explicitly. The use of any technical or software methods to circumvent these restrictions is prohibited. The provisions of these Terms governing the functions of the Service unavailable (limited) for the User shall apply until such functions become explicitly available to the User. Information on the availability of the Service functions in a certain region is provided to the User upon their request sent to RIZO HOLDING.

1.7. To avoid ambiguity, RIZO HOLDING LLC does not provide delivery services. No provision of these Terms shall be interpreted in a way that implies the provision of delivery services by RIZO HOLDING LLC. Partners are not an agent or subcontractor of RIZO HOLDING LLC. Delivery services are carried out exclusively by third-party suppliers who provide them as individual, independent service providers, on their own behalf and at their own expense and are required to have all necessary licenses and permits, as well as comply with all other requirements. The Service is intended for the User to place an order and directly engage a third-party partner. RIZO HOLDING LLC bears no responsibility for third-party partners or the services they provide, and no responsibility to the User or any other person.

1.8. All negotiations that the User conducts with the support service and partners of the Service may be recorded for the purpose of quality control and service improvement.

1.9. By using the Service, the User gives their consent to receive messages of an advertising nature.

1.10. "RIZO HOLDING" reserves the right to temporarily or permanently restrict the User's access without any explanation, including in the event of a violation of these Terms, receipt of an order from an authorized body, causing damage to RIZO HOLDING LLC or third parties (as well as to prevent such actions), creating a danger to other persons, protecting the rights and legitimate interests of "RIZO HOLDING" and third parties, receiving repeated complaints about the actions of the User or persons in relation to whom the User posts information about potential demand for delivery services or other services through the Service, as well as taking any other measures in relation to the User to comply with the law or protect the rights and legitimate interests of third parties.

2. Using the Service. Individual Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use.

2.2. Information about delivery services is provided by the Service partners. To obtain more detailed information about the services offered, the User can contact the Service partners or provide their contact information using the Service functions to the Service partners for independent communication with the User and provision of information about the services offered.

2.3. RIZO HOLDING LLC is not responsible for the content and (or) relevance of the information provided by the Service partners, including information about the cost of the partners' services, as well as their availability at the moment. The User interacts with the partners on the issues of purchasing services independently (without the participation of RIZO HOLDING) in accordance with the rules for the provision of services adopted by the partners. RIZO HOLDING LLC is not responsible for financial and any other transactions performed by the User and partners, as well as for any consequences of the User purchasing the partners' services.

2.4. The User may have access to the functions of evaluating the services of the Service partners, as well as posting comments/reviews about the Service or the services of the Service partners. User ratings and reviews are posted in the mobile application. "RIZO HOLDING" reserves the right to refuse to post any ratings/comments/reviews, as well as to delete/block ratings/comments/reviews posted by the User at any time at its own discretion and without giving reasons. 2.5. Information on current minimum tariffs is posted in the Rizo Go and Rizo Driver mobile applications. Tariffs can be set by the Service Partners independently using the corresponding option of the Service. Partners have the right to reject the User-passenger request and refuse transportation by indicating the reason for the refusal/rejection in the corresponding section of the mobile offer or in the form of a comment. At the discretion of the Partner, as well as during periods of increased demand for taxi services (including pre-holiday days, days of mass events, deteriorating weather conditions and in other cases), the maximum tariffs of the Service may be increased at the discretion of the Partner.

2.6. The Service Partner charges a fee for the User's refusal to use the order delivery service, if such refusal occurred after the courier's arrival at the location designated by the User. The amount of such commission is calculated and set by the Service for the period of time from the moment of the courier's actual arrival at the order pickup location or from the moment of arrival specified in the information provided to the User by the service provider in relation to the order delivery service ordered by the User/Users (depending on which occurred later), until the moment the User refuses to receive the service. The User refuses the service by sending a corresponding notice to the provider via the Service. To pay for the delivery service, the User selects "Sender" or "Recipient" in the corresponding Service option, respectively. The User is deemed to have refused the service if he/she has not handed over the cargo for delivery to the pick-up location within 10 (ten) minutes from the actual arrival of the courier.

2.7. The User gives RIZO HOLDING LLC consent to the processing of the personal information (including personal data) of the RIZO HOLDING User, to the transfer of the User's personal information by RIZO HOLDING to its partners, as well as to the processing of the personal information by RIZO HOLDING partners for the purpose of providing the User with services within the Service. When the User uses the Service, the User's personal information is transferred for processing on the terms and for the purposes specified in the Privacy Policy, available for review at: (link).

2.8. The courier's arrival time at the pick-up location specified by the User in the Order is approximate and may change depending on the traffic situation and other external factors.

2.9. The User is responsible for the contents of objects transferred for delivery to partners and couriers, and undertakes not to transfer the following for delivery:

• combat hand-held firearms, civilian and service weapons, ammunition, spare parts and components for them, sport bows and crossbows, weapons designed to give light, smoke and sound signals, electric weapons, electroshock devices and spark gaps, cold bladed weapons, flails, brass knuckles, shurikens, boomerangs and other adapted objects of striking-crushing, throwing, piercing-cutting action with the exception of sports equipment, special dual-use technical means and components for them, fireworks, signal flares and ammunition;

• narcotic drugs, psychotropic substances, precursors and their analogues;

• nuclear materials, radioactive, potent, caustic, explosive and flammable substances, blasting agents, pyrotechnic substances and products using them, and other dangerous substances;

• poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;

• national currency and foreign currency;

• printed publications, visual materials, film, photo, audio, and video materials containing propaganda or agitation for violent change of the constitutional order, undermining state security, war, social, racial, national, religious, class and tribal superiority, cruelty, violence and pornography;

• perishable products without special packaging;

• items and substances that, by their nature or due to packaging, may pose a danger to people, contaminate or spoil (damage) other goods, surrounding people or objects;

• animals and plants, biological materials;

• items requiring specially equipped vehicles for transportation, including food products;

• liquids in open containers;

• small items;

• fragile items without special packaging;

• any other items the distribution of which is prohibited or restricted in the country where the delivery service is provided.

Partners of "RIZO HOLDING" may establish other restrictions on items for delivery.

The User is aware and confirms that in case of non-compliance with the above requirements for items transferred for delivery, he/she shall bear sole responsibility and all negative consequences that may occur in the process of providing delivery services by partners of "RIZO HOLDING". At the same time, the partner of "RIZO HOLDING" has the right to refuse the User in providing the delivery service if the partner of "RIZO HOLDING"/representatives of the partner of "RIZO HOLDING" discover items that cannot be delivered, including those that cannot be delivered according to the internal rules and requirements of the Service Partners.

2.10. The Partner or its Representative accepts cargo for delivery in accordance with the number of packages, provided that the cargo packaging is acceptable, without checking the contents by the Partner or its Representative.

2.11. The User agrees that the cargo is considered delivered to the recipient provided that its packaging is intact (there are no signs of opening the packaging, damage to the packaging or other characteristic signs of physical impact).

3. Payment for delivery services or other services

3.1. Payment for the delivery service provided to the User in accordance with the information posted by him using the Service about the potential demand for the relevant service can be made by the User:

3.1.1. Directly to the driver in cash or by transfer using payment services (PAYME, etc.). The specified type of payment is made without the participation of RIZO HOLDING, and is not involved in mutual settlements, and this does not entail any liability for RIZO HOLDING for this process.

The use of external services specified in this document is governed by the rules of these external services. RIZO HOLDING is not responsible for the user's use of such external services and does not guarantee the correct and safe operation of such external services.

3.2. By accepting these Terms, the User provides his/her unambiguous consent that RIZO HOLDING LLC has the right, on behalf of and on behalf of the Partner, to deliver to the User a receipt for payment for delivery services via SMS message, which contains a link to the receipt and which will be delivered to the phone number previously provided to RIZO HOLDING LLC by the User during registration.

4. Additional terms.

4.1. RIZO HOLDING taxi is not responsible for accidents that occur during the provision of services using the Service, and the driver is responsible for all consequences of an accident. If RIZO HOLDING incurs losses in connection with an accident, the driver is obliged to compensate the service for them, and RIZO HOLDING has the right to disconnect the driver if the losses are not compensated.

4.2. «RIZO HOLDING» monitors the number of hours the driver works in the service. The maximum number of hours the driver works should not exceed 16 hours per day. If the maximum number of hours of work in the service is reached, «RIZO HOLDING» automatically blocks the driver's account in the service for 5 hours.

5. «RIZO HOLDING» details

RIZO HOLDING LLC

Address: Tashkent, Yakkasaray district, Bakhodir street, home-44A

Phone: 998781138033

TIN 311 109 687

To contact us, please use the RIZO HOLDING functionality

Effective date: 21.04.2025