Terms of Use of the RIZO Go and RIZO Driver Services

1. General Provisions

1.1. These Terms (hereinafter referred to as the "Terms") constitute an offer from RIZO HOLDING LLC (hereinafter referred to as "RIZO HOLDING") to an Internet user (hereinafter referred to as the "User") to use the RIZO Go and RIZO Driver services (hereinafter referred to as the "Service").

Passenger transportation services are provided to the User by Partners. For the purposes of these Terms, Partners are understood to be individuals and legal entities that have the appropriate licenses for passenger transportation.

1.2. The User's use of the Service is governed by these Terms and the Privacy Policy (link )

(hereinafter referred to as the "Governing Documents").

1.3. By starting to use the Service / its individual functions, the User is deemed to have accepted these Terms and the terms of the Governing Documents in full, without any reservations or exceptions. If the User disagrees with any of the provisions of the Terms and (or) Regulatory Documents, the User has no right to use the Service.

1.4. RIZO HOLDING has the right to change the provisions of these Terms at any time without notifying the User. The current version of these Terms is available at: link. The risk of not familiarizing yourself with the new version of the Terms and Regulatory Documents is borne by the User; continued use of the Service after changes to the Terms or Regulatory Documents is considered consent to their new version.

1.5. If RIZO HOLDING has made changes to these Terms in the manner provided for in paragraph 1.4. of these Terms, with which the User does not agree, the User is obliged to stop using the Service.

1.6. The Service offers the User a free opportunity to post information about the User's potential demand for passenger and baggage transportation services, as well as the opportunity to review information about offers from organizations and other persons providing services in the specified area, and search for such offers based on the parameters specified by the User. All currently existing functions of the Service, as well as any development thereof and/or addition of new functions, are the subject of these Terms. RIZO HOLDING has the right to change these Terms at any time.

1.7. Depending on the User's region, all or some functions of the Service may be unavailable or limited. Functions are considered unavailable (limited) for a User from a certain region if such a User cannot use them explicitly. The use of any technical or software methods to circumvent these restrictions is prohibited. The provisions of these Terms governing the functions of the Service unavailable (limited) for the User shall not apply until such functions become explicitly available to the User.

1.8. RIZO HOLDING does not provide passenger and baggage transportation services or information and dispatch service services.

1.9. All negotiations that the User conducts with the support service and drivers of the Service partners may be recorded for the purpose of quality control and service improvement.

1.10. By using the Service, the User agrees to receive advertising messages.

2. Using the Service. Individual functions of the Service

2.1. The Service is provided to the User for personal non-commercial use.

2.2. Information about passenger and baggage transportation services (hereinafter referred to as the "Information") is provided by the Service partners. The list of partners is available at. For more detailed information on the services offered (including information on the availability of a Wi-Fi hotspot in a taxi, photo/video recording in a taxi by partners, or other information), the User may contact either the Service partners or provide their contact information using the functionality of the Service, which can be used by the Service partners to independently contact the User and provide them with information on the services offered.

2.3. RIZO HOLDING is not responsible for the content and (or) relevance of the information provided by the Service partners, including information on the cost of the partners' services, as well as their availability at the moment. The User's interaction with partners on the purchase of services is carried out by the User independently (without the participation of RIZO HOLDING) in accordance with the rules for the provision of services adopted by the partners. RIZO HOLDING is not responsible for financial and any other transactions performed by the User and partners, as well as for any consequences of the User's purchase of the partners' services.

2.4. The User may have access to the functions of evaluating the services of the Service partners, as well as posting comments/reviews about the Service and (or) the services of the Service partners. User ratings and reviews are posted in the mobile application. RIZO HOLDING reserves the right to refuse to post any ratings/reviews, as well as to delete/block a rating/review posted by the User at any time at its own discretion and without giving reasons.

2.5. RIZO HOLDING reserves the right, at its own discretion, to restrict the User's access to the Service (or to certain functions of the Service, if technologically possible) using his account or completely block the User's account in case of repeated violation of these Terms, or apply other measures to the User in order to comply with the requirements of the law or the rights and legitimate interests of third parties.

2.6. Information on current minimum tariffs is posted in the Rizo Go and Rizo Driver mobile applications. Tariffs can be set by the Service Partners independently using the corresponding option of the Service. Partners have the right to reject the User-passenger request and refuse transportation by indicating the reason for the refusal/rejection in the relevant section of the mobile offer or as a comment. At the discretion of the Partner, as well as during periods of increased demand for taxi services (including pre-holiday days, days of mass events, deteriorating weather conditions and in other cases), the maximum tariffs of the Service may be increased at the discretion of the Partner.

2.7. Passenger transportation services at the tariffs "STANDARD", "COMFORT", "BUSINESS" are carried out by different classes of cars. The assignment of a car to a particular class is carried out automatically based on the data on the characteristics of the car provided by the partners of the Service.

2.8. In the event of the User's refusal of transport services, which occurred after the arrival of the car at the pick-up location specified by the User, the partner (driver) may charge a commission for cancellation of the order. The amount of such commission is calculated and established by the Service for the period from the moment of actual arrival of the car to the pick-up location or from the moment specified in the information message sent to the User by the partner, from the moment of arrival of the car to the pick-up location (depending on which happened later) until the moment of the User's refusal of transport services. The User refuses transport services by sending an information message to the partner through the Service. Unless otherwise provided by the rules of the relevant partner or the agreement between the User and the partner's representative (driver), it is considered that the User has refused transport services if the User has not boarded the car that has arrived to the pick-up location specified by the User within 10 (ten) minutes.

2.8.1 when using the service, the user agrees that RIZO HOLDING processes the user's personal information (including the user's personal data), transfers the user's personal information to RIZO HOLDING partners and processes the user's personal information by RIZO HOLDING partners in order to provide services to the user. User within the service. When using the service, the user's personal data is transferred for processing under the terms and for the purposes specified in the Privacy Policy, which can be found at: link.

2.9. When executing requests, the route of the trip is determined based on the Service algorithms or at the discretion of the driver;

within the parameter, other additional service options may not be available.

partners may introduce additional restrictions, including restrictions on the dimensions of passenger cargo. If the user does not meet the specified requirements, partners have the right to refuse the user the trip.

3. Tariffs for passenger and cargo transportation

3.1. Payment for passenger services specified in the request placed using the service on the likely demand for the relevant service can be made by the user:

3.1.1. Directly or to the driver in cash or by transfer using payment services (PAYME, etc.). The specified type of payment is made without the participation of RIZO HOLDING, and is not involved in mutual settlements, and this does not bear any responsibility for RIZO HOLDING in this process.

By accepting these Terms, the User provides his/her unambiguous consent that RIZO HOLDING LLC has the right, on behalf of and at the direction of the Partner, to deliver to the User a receipt for payment of delivery services via an SMS message that contains a link to the receipt and which will be delivered to the phone number previously provided to RIZO HOLDING LLC by the User during registration.

The use of external services specified in this document is governed by the rules of these external services. RIZO HOLDING is not responsible for the user's use of such external services and does not guarantee the correct and safe operation of such external services.

3.2. RIZO HOLDING reserves the right at any time to request from the user the information that he/she has entered within the service, including confirmation and supporting documents in this regard (in particular, identity documents). Failure to provide this information may be equated on the part of RIZO HOLDING to providing false information and have the consequences provided for in paragraph 2.5 of these terms.

4. Additional terms

4.1. RIZO HOLDING is not responsible for accidents that occur during the provision of services using the Service, and the driver is responsible for all consequences of an accident. If RIZO HOLDING incurs losses in connection with an accident, the driver is obliged to compensate them to RIZO HOLDING, and RIZO HOLDING has the right to disconnect the driver if the losses are not compensated

4.2. RIZO HOLDING monitors the number of hours the driver works in the service. The maximum number of hours the driver works should not exceed 16 hours per day. In case of reaching the maximum number of hours of work in the service, RIZO HOLDING automatically blocks the driver's account in the service for 5 hours.

4.3. RIZO HOLDING is not liable to government agencies and any persons for the transportation, storage by the driver of the following items:

• combat hand-held firearms, civilian and service weapons, ammunition, spare parts and components for them, bows and sport crossbows, weapons designed to give light, smoke and sound signals, electric weapons, electroshock devices and spark gaps, cold bladed weapons, flails, brass knuckles, shurikens, boomerangs and other adapted objects of impact-crushing, throwing, piercing-cutting action with the exception of sports equipment, special technical means of dual use and components for them, fireworks, signal flares and ammunition;

• narcotic drugs, psychotropic substances, precursors and their analogues; • nuclear materials, radioactive, potent, corrosive, explosive and flammable substances, blasting agents, pyrotechnic substances and products using them, and other dangerous substances;

• poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;

• printed publications, graphic materials, film, photo, audio and video materials containing propaganda or agitation for violent change of the constitutional order, undermining the security of the state, war, social, racial, national, religious, class and tribal superiority, cruelty, violence and pornography;

• any other items, the distribution of which is prohibited or restricted in the Republic of Uzbekistan

5. RIZO HOLDING details

RIZO HOLDING LLC

Tashkent, Yakkasaray district, Bakhodir street, home-44A

Phone: 998781138033

TIN: 311 109 687

To contact us, please use the RIZO HOLDING functionality

Effective date: 21.04.2025